Thank you for doing financial transaction with Risegenie LLC. This policy explains how we handle returns and refunds. If you’re not happy with your purchase, please read this carefully. We may update this policy anytime.

Definitions:

Products: All items and services sold by Risegenie LLC.

Customer: People who buy directly from distributors or wholesalers.

Company: Risegenie LLC, located in 5203 Juan Tabo Blvd STE 2B Albuquerque New Mexico 87111.

Orders: Your purchase requests.Website: Risegenie LLC website (risegenie.com).

You: The person or business using our service.

What is our Return and Refund Policy?

We only accept returns or exchanges if the product is defective. If you get a defective item, follow the return process below.

Exceptions:

Only regular priced items can be refunded. Sale items cannot be refunded.

Return & Refund Process:

Notify us:

Let us know as soon as possible if you want to return or exchange.

You can contact us:

By email: [email protected]

By phone: +1 505-636-3737

We will reply to your request or questions by email.

Ship it back: This doesn’t apply to digital products. If you bought a digital product or service, go to step 3.

For physical items, please ship them back to us. You pay for shipping and any risks during shipping. Use a reliable shipping company and keep tracking info.(Shipping address to be provided separately)

Inspection & Refund: When we receive the item, we will check it and email you if your return is accepted. If accepted, we will refund your purchase to the original payment method. If you asked for an exchange, we will send the replacement within 24 hours after processing.

Questions or follow-up?

Contact us:

Email: [email protected]

Phone: +1 505-636-3737